Rubimay Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Personal Information You Provide

When you place an order or contact us we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment details (processed securely by third-party payment providers)
• Any information you provide in contact forms or customer support communications

b) Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages you visit and time spent on the site
• Cookies and similar technologies

2. How We Use Your Information

• Process and fulfill your orders
• Deliver products to you
• Manage payments and refunds
• Communicate with you about your orders
• Respond to customer service inquiries
• Improve our website and services
• Send marketing emails (only if you have opted in)
• Comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Performance of a contract (to fulfill your order)
• Your consent (for marketing communications)
• Legal obligations (accounting and tax purposes)
• Legitimate interests (to improve our services and prevent fraud)

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties, including:

• Payment processors (e.g., Stripe, PayPal)
• Delivery and courier services
• Professional advisers (accountants, legal advisers)

All third parties are required to keep your information secure and use it only for the purposes specified.

5. Cookies

Our website uses cookies to:

• Improve your browsing experience
• Remember your preferences
• Analyse website traffic

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure.

Payment transactions are encrypted and handled by secure third-party payment gateways. We do not store your full payment card details.

7. Data Retention

We will only retain your personal data for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements

When your data is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability

To exercise your rights, please contact us using the details below.

9. Marketing Communications

If you opt in to receive marketing communications, we may send you emails about new products, promotions, or updates.

You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via email: info@rubimay.co.uk